This Privacy Policy applies to personal information which MedaKi Pharma Inc. (the "Company") collects, uses and protects through the use of the website (www.medaki.ca) (the "Website"), including when accessed as an installable progressive web app (PWA). Below are highlights and details of our personal information handling practices.

We have appointed a Chief Privacy Officer who is accountable for our personal information handling practices. If you have a question or complaint about our personal information handling practices, please reach out through our contact form.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you provide directly to us, including:

Personal Information

• Name, email address, phone number, and delivery address
• Date of birth and gender (for prescription submissions)
• Payment information (processed securely through Stripe; we do not store your card details)
• Account credentials (email and password)

Health Information

• Prescription images uploaded through the platform
• Health insurance card images uploaded for pharmacist review
• Medical conditions and allergies (when voluntarily provided during prescription submissions)
• Prescription profile information for you and any family members you add

Usage Information

• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, links clicked)
• Location data (with your permission, for pharmacy search and delivery)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your orders and transactions
• Facilitate communication between you and pharmacies
• Verify prescriptions and dispense medications safely
• Send you order confirmations, updates, and customer service messages
• Improve and personalize your experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and regulatory requirements
• Send promotional communications (with your consent, where required)

How Do We Obtain Your Consent?

By using our Website, you consent to our collection, use, and disclosure of your personal information as outlined in this policy. Your consent is the legal basis for our use of your personal information. You can withdraw your consent at any time by reaching out through our contact form. However, if you withdraw your consent to certain uses, we may no longer be able to provide our services to you.

Your account settings allow you to change your communication preferences with respect to emails. You may also close your account if you want to withdraw your consent from our further use of your information. We may, however, retain your information in server back-ups and information about your previous transactions for audit purposes, to ensure the integrity of our data and to fulfill legal requirements.

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Pharmacies

We share your personal and health information with the pharmacies you choose to fulfill your orders and provide pharmaceutical care.

With Service Providers

We work with third-party service providers who perform services on our behalf, including payment processing (Stripe), cloud hosting (AWS), and customer support. These providers are bound by confidentiality obligations and only receive the information necessary to perform their services.

For Legal Compliance

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of MedaKi, our users, or others.

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection and privacy
• Compliance with applicable healthcare privacy regulations

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information for as long as:

• Your account is active
• Your personal information is needed to provide you services
• It is necessary to meet legal, regulatory, insurance and audit requirements

Accuracy of Personal Information

We will use commercially reasonable efforts to ensure that your personal information is correct, complete and up-to-date to the extent we are notified of any changes by you. You can review and update your personal information on our Website. You can assist by keeping us informed of any changes or informing us if you find any errors in our information about you. If we have disclosed inaccurate information about you to a third party that you are aware of, we would be pleased to contact the third party in order to correct the information upon your request.

Cookies and Tracking Technologies

We collect Device Information using cookies and similar tracking technologies. "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

We currently use essential cookies only, which are necessary for the operation of the Website:

• Essential cookies - including user session management, authentication, and temporary data storage

We may introduce additional cookie types in the future, such as performance, functional, or analytics cookies. If we do, we will update this policy and provide notice accordingly.

"Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result of your cookies settings.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal retention requirements
• Portability: You can request a copy of your information in a structured, machine-readable format
• Withdrawal of Consent: You can withdraw consent for marketing communications at any time
• Objection: You can object to certain processing of your information

To exercise these rights, please reach out through our contact form. We will respond to your request within the timeframe required by applicable law.

Business Transfers

If MedaKi Pharma Inc., or substantially all of its assets, are to be acquired, or in the unlikely event that MedaKi Pharma Inc. goes out of business or enters bankruptcy, user information might be one of the assets transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of MedaKi Pharma Inc. may continue to use your personal information as set forth in this policy.

Disputes and Complaints

This policy is subject to our Terms of Use, including terms regarding the governing law and the resolution of any disputes between us. If you have a complaint with respect to our privacy policy, please reach out through our contact form.

Children's Privacy

Our service requires users to be at least 18 years of age to create an account. We do not knowingly collect personal information directly from children. However, account holders may create prescription profiles for their minor children or dependents. In such cases, the account holder is responsible for providing and managing that information. If you believe a child has independently created an account or provided us with personal information without parental consent, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about MedaKi privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

MedaKi Pharma Inc.
Website: www.medaki.ca
Contact: Contact Form