Privacy Policy

This Privacy Policy applies to personal information which MedaKi Pharma Inc. (the "Company") collects, uses and protects through the use of the website (www.medaki.ca) (the "Website"), including when accessed as an installable progressive web app (PWA). Below are highlights and details of our personal information handling practices.

MedaKi Pharma Inc. is headquartered in Ontario, Canada. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including Quebec's Law 25 for Quebec residents.

We have appointed a Chief Privacy Officer who is accountable for our personal information handling practices. If you have a question or complaint about our personal information handling practices, please reach out through our contact form.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you provide directly to us, including:

Personal Information

• Name, email address, phone number, and delivery address
• Date of birth (to verify you meet our minimum age requirement)
• Payment information (processed securely by our third-party payment processor; we do not store your card details)
• Account credentials (email and password)

Usage Information

• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, links clicked)
• Location data (with your permission, for pharmacy search and delivery)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your orders and transactions
• Facilitate communication between you and pharmacies
• Send you order confirmations, updates, and customer service messages
• Improve and personalize your experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and regulatory requirements
• Send promotional communications (with your consent, where required)

How Do We Obtain Your Consent?

By using our Website, you consent to our collection, use, and disclosure of your personal information as outlined in this policy. Your consent is the legal basis for our use of your personal information. You can withdraw your consent at any time by reaching out through our contact form. However, if you withdraw your consent to certain uses, we may no longer be able to provide our services to you.

Your account settings allow you to change your communication preferences with respect to emails. You may also close your account if you want to withdraw your consent from our further use of your information. We may, however, retain your information in server back-ups and information about your previous transactions for audit purposes, to ensure the integrity of our data and to fulfill legal requirements.

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Pharmacies

We share your personal information with the pharmacies you choose so they can fulfill and deliver your orders. Pharmacies are independently responsible for the personal information they receive, including under their own professional and regulatory obligations.

With Service Providers

We work with third-party service providers who perform services on our behalf, including payment processing, cloud hosting, email and SMS delivery, data storage, image hosting, mapping and sign-in services, and shipping and delivery. These providers are bound by confidentiality obligations and only receive the information necessary to perform their services. A list of the categories of our service providers is available on request through our contact form.

For Legal Compliance

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of MedaKi, our users, or others.

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection and privacy
• Compliance with applicable healthcare privacy regulations

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

International Data Transfers

Some of our service providers store or process information outside of Canada (for example, in the United States). While your information is outside of Canada, it is subject to the laws of that jurisdiction and may be accessible to its courts, law enforcement, and national security authorities. We use contractual and other safeguards to require our providers to protect your information to a comparable standard.

Data Retention

We will retain your personal information for as long as:

• Your account is active
• Your personal information is needed to provide you services
• It is necessary to meet legal, regulatory, insurance and audit requirements

Accuracy of Personal Information

We will use commercially reasonable efforts to ensure that your personal information is correct, complete and up-to-date to the extent we are notified of any changes by you. You can review and update your personal information on our Website. You can assist by keeping us informed of any changes or informing us if you find any errors in our information about you. If we have disclosed inaccurate information about you to a third party that you are aware of, we would be pleased to contact the third party in order to correct the information upon your request.

Cookies and Tracking Technologies

We collect Device Information using cookies and similar tracking technologies. "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

We use the following categories of cookies and similar technologies:

• Necessary: session management, authentication, security, and your cart. These are required for the Website to function and do not require consent.
• Analytics: usage measurement that helps us understand how the Website is used and improve it.
• Marketing: advertising, retargeting, and customer-relationship tools.
• Functional: enhanced features and preferences.

Analytics, marketing, and functional technologies load only with your consent, which we request through the cookie banner on your first visit. You can change or withdraw your choices at any time via the cookie preferences option in the Website footer, in addition to your browser's cookie settings.

"Log files" track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

You can also set your browser not to accept cookies. However, some Website features may not function as a result.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal retention requirements
• Portability: You can request a copy of your information in a structured, machine-readable format
• Withdrawal of Consent: You can withdraw consent for marketing communications at any time
• Objection: You can object to certain processing of your information

To exercise these rights, please reach out through our contact form. We will respond to your request within the timeframe required by applicable law.

Business Transfers

If MedaKi Pharma Inc., or substantially all of its assets, are to be acquired, or in the unlikely event that MedaKi Pharma Inc. goes out of business or enters bankruptcy, user information might be one of the assets transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of MedaKi Pharma Inc. may continue to use your personal information as set forth in this policy.

Disputes and Complaints

This policy is subject to our Terms of Use, including terms regarding the governing law and the resolution of any disputes between us. If you have a complaint with respect to our privacy policy, please reach out through our contact form.

Children's Privacy

Our service requires users to be at least 18 years of age to create an account. We do not knowingly collect personal information from children. If you believe a child has created an account or provided us with personal information without parental consent, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about MedaKi privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

MedaKi Pharma Inc.
Website: www.medaki.ca
Contact: Contact Form