Privacy Policy

Last revised: December 2020

This Privacy Policy applies to personal information which MedaKi Pharma Inc. (the “Company”), 205 Kingscourt Avenue, Kingston, ON, K7K 4P7, collects, uses and protects through the use of the website ( (the “Website”) and the respective mobile application MedaKi (the “Application”). Below are highlights and details of our personal information handling practices.

Privacy Policy Highlights


Who Do We Collect Information From?

We currently collect only information provided by the visitor and user of the Website.


What Personal Information Do We Collect?

We collect information:

  • That you provide through the forms you fill out during account creation, online customer service inquiries and surveys;

  • That you provide when you submit payment information;

  • Automatically when you visit our Website, including information about the device with which you logged into our Website, your web browser, your IP address, time zone, cookies installed on your device, and information on the search terms that referred you to our Website (“Device Information”).


How Do We Use and Disclose Your Information?

  • We use your information to communicate with you and personalize your user experience by sending out periodic emails to you and receiving feedback to improve our Website;

  • We use your information that you provide to partnered pharmacies, licensed medical doctors, and delivery personnel that you authorize for the website and application to provide on your behalf;

  • We may use your information to create aggregated and anonymized data for analytical purposes.


How Do We Obtain Your Consent?

By using our Website, you consent to our collection, use, and disclosure of your personal information as outlined in this policy. Your consent is the legal basis for our use of your personal information. You can withdraw your consent at any time by contacting us at [email protected]. However, if you withdraw your consent to certain uses, we may no longer be able to provide our services to you.

Your account settings allow you to change your communication preferences with respect to emails. You may also close your account if you want to withdraw your consent from our further use of your information. We may, however, retain your information in server back-ups and information about your previous transactions for audit purposes, to ensure the integrity of our data and to fulfill legal requirements.


How Can You Contact Us?

If you wish to request that we no longer use your information to provide you with services, contact us at [email protected]

Detailed Privacy Policy


About Us

This website ( (“Website”) and our mobile app MedaKi are operated by MedaKi Pharma Inc. Our registered office is 200 Clipper Court, Kingston, ON K7K 0E8.

We have appointed a Chief Privacy Officer who is accountable for our personal information handling practices. Our Chief Privacy Officer is Rohit Sharma. If you have a question or complaint about our personal information handling practices, please contact by email at [email protected]

In this Privacy Policy the terms “we”, “our” and “us” mean MedaKi Pharma Inc.


Effective Date and Scope

This Privacy Notice is effective as of December 1st, 2020.

This Privacy Notice governs our practices with respect to personal information we collect through our Website and our mobile application.


How We Use Your Information

We use your information to connect you to partnered pharmacists, licensed medical doctors and delivery personnel through our website and app. We may use your information to:

  • Register your account;

  • Authenticate you when you log into your account;

  • Fulfil your request for prescription and non-prescription drugs from partnered pharmacies, medical appointments with licensed doctors and deliveries from partnered pharmacies. This is the primary function of the Site;

  • Communicate with you about your requests. Your email address or phone number which you provided upon registration;

  • Personalize your user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site;

  • Improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.

  • Recommend or offer you information on topics selected based on your preferred interests.


Sharing your information to others

We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of our business or as part of a company reorganization.


Law Enforcement Requests

We will disclose personal information without your knowledge or consent if we receive an order, subpoena, warrant or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure of your personal information.


How we collect your information

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit We collect various types of cookies, including but not limited to:

    • Essential cookies, including user logins and account management;

    • Performance cookies, including analytics and visitor tracking;

    • Functional cookies, including language, timezone, enhanced content;

    • Targeting/advertising cookies, including content partners, banner networks.

  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.


How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result of your cookies settings.


Data Retention

We will retain your personal information for as long as:

  • Your account is active;

  • Your personal information is needed to provide you services; or

  • It is necessary to meet legal, regulatory, insurance and audit requirements.


Accuracy of Your Personal Information

We will use commercially reasonable efforts to ensure that your personal information is correct, complete and up-to-date to the extent we are notified of any changes by you. You can review and update your personal information on our Website. You can assist by keeping us informed of any changes or informing us if you find any errors in our information about you. If we have disclosed inaccurate information about you to a third party that you are aware of, we would be pleased to contact the third party in order to correct the information upon your request.


Security Measures

We take reasonable measures, including administrative, physical and technical safeguards, to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. Personal information uploaded to our Website is transmitted to us using industry standard encryption, which creates a private conversation between your computer and our Website. We authenticate our Website and enable TLS/SSL encryption to protect your sensitive data and transactions.


Business Transfers

If Medaki Pharma Inc., or substantially all of its assets, are to be acquired, or in the unlikely event that MedaKi Pharma Inc. goes out of business or enters bankruptcy, user information might be one of the assets transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of MedaKi Pharma Inc. may continue to use your personal information as set forth in this policy.


Revision of Policy

This policy may be revised from time to time. We will notify you of material changes prior to such material change being effective, either by e-mail at the address you have provided to us in connection with your registration on our website or by a prominent notice on our Website. Your continued use of our Website, or failure to cancel your account on our Website following such notification shall constitute your acceptance of the revised policy. We encourage you to periodically review this page for the latest information on our privacy practices.


Disputes and Complaints

This policy is subject to our Terms of Use, including terms regarding the governing law and the resolution of any disputes between us. If you have a complaint with respect to our privacy policy, please contact us at [email protected]


Regarding Children and Minors

Our Website and Application is not intended to be used by children. If we become aware that we have inadvertently received or collected personal information pertaining to a child under the age of consent in the country where the child is located without valid consent, we will delete such information from our records.


How to Contact Us

If you have any questions about MedaKi privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]

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